Shipping and Delivery Policy

At DigitalTree Solutions, we primarily offer digital services and solutions. However, in cases where physical products (such as hardware, software packages, or documentation) are delivered, the following Shipping and Delivery terms apply.

1. Digital Deliverables

1.1. Mode of Delivery

  • Most of our services, such as websites, software, and digital assets, are delivered electronically via email, cloud sharing (e.g., Google Drive, WeTransfer), or through client portals.

1.2. Delivery Timeline

  • The timeline for digital delivery is shared with the client during project onboarding or in the service agreement.

  • Delivery may vary based on the scope, complexity, and response time from the client.

2. Physical Product Delivery (If Applicable)

2.1. Shipping Partners

  • We partner with trusted courier and logistics providers to ensure timely and safe delivery of physical items, if any.

2.2. Estimated Delivery Time

  • Orders are typically processed within 2–5 business days. Delivery time depends on your location and courier availability.

  • You will receive tracking details (if applicable) via email once your item is shipped.

2.3. Shipping Charges

  • Shipping charges (if any) will be mentioned clearly during billing or in the quotation.

  • Free shipping may apply for eligible orders or under specific offers.

3. Delays and Exceptions

  • We are not responsible for delays caused by courier services, natural disasters, or circumstances beyond our control.

  • If a delivery is delayed beyond the expected time, we will keep you informed and provide assistance for resolution.

4. Delivery Confirmation

  • For digital deliveries, confirmation is sent via email along with access links or files.

  • For physical deliveries, confirmation will be provided via tracking updates and final delivery status.

5. Address Accuracy

  • Please ensure that your delivery address and contact details are accurate when placing an order.

  • We are not liable for failed deliveries due to incorrect or incomplete address information provided by the client.

6. Contact Us

For questions related to shipping, delivery timelines, or tracking updates, please contact:

 

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